1. Introduction
Welcome to RO Experts (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our water purifier service.
2. Information We Collect
We collect information that you provide directly to us, including:
- Name and contact information (phone number, email address)
- Address and location details for service visits
- Water purifier brand and model information
- Service history and preferences
- Payment information for completed services
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our water purifier services
- Schedule and manage service appointments
- Communicate with you about services, updates, and promotions
- Process payments and maintain records
- Respond to your inquiries and provide customer support
- Send service reminders and maintenance notifications
4. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With service technicians to fulfill your service requests
- With payment processors to complete transactions
- When required by law or to protect our legal rights
- With your consent for any other purpose
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.
6. Your Rights
You have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt-out of marketing communications
- Withdraw consent where applicable
7. Cookies and Tracking
Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie preferences through your browser settings.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last updated” date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us:
- Phone: 08050441480
- WhatsApp 08050441480
- Email: roexperts@gmail.com
